Tuesday, January 26, 2010

The Sorel Boot Saga Continued...

You might recall my last post on the horribly blistered feet I got as a direct result of buying a cool-looking pair of winter boots back in Canada.

Well, dear blog readers, all 5 of you: Within 24 hours of my rant in the blogosphere, a PR rep from Sorel commented on my post. In addition to asking me not to burn the boots, she offered to help me find a solution to my boot problem.

Now I'm in PR, have been for all of my adult life. And I'll tell you: This here is some good PR. She then proceeded to send me an email apologizing on behalf of her team for me sore feet and asked me to take a photo of the boot culprits. Before I had a chance to figure out how to hook my camera up to my computer and all that jazz, I received another email from a rep at Columbia, whom I assume owns the Sorel brand.

She asked me to jot down all the info on my boots and offered to send me a new pair! Stop. I do NOT want a new pair. I have tried, in vain, to befriend these boots but we just can't seem to get along. So instead, I have asked for a gift certificate of some form so that I may continue to patronage their fine brand but with a set of boots that adore me and my big ole feet.

I even figured out my new scanner (whose software is all in Swedish thank you very much) and sent her a receipt. This may seem like "whatever" to you all, but I am not one of these award-winning Mommy bloggers with thousands of followers so the fact that all this fuss is being made over little ole' me and my big ole' feet, well this is monumental and deserves a worthy enough post. We bitch and moan about bad customer service all the time (human nature) so when we get treated like royalty, we need to shout it from the rooftops. It's only fair.

I will keep you posted on the resolution. In the meantime, I gotta stop wearing my rain boots and get my tired feet into a store. Thank you Sorel and thank you Columbia for listening to a lonely customer in Sweden.

5 comments:

LostInTraslation...Literally said...

YAY! that was a very smart mood(credit wise)! congratulations!

Good Customer Service= Not From Sweden.


*high five*

Hyacynth said...

I'm thinking I might bookmark them, and actually buy from them because of their excellent customer service and pr during my next boot purchase.

SwedishJenn said...

@Lost: Obviously agreed on the customer service in Sweden...so sad.
@Hyacynth: Now that's what I'm talking about! ps. How do I get a hold of you. When I click on your name, your profile doesn't come up :-(. Wait, I'll check your blog and see if there's a contact me in there somewhere.

Hyacynth said...

I thought I had my e-mail on my blog page but ... maybe not! hyacynth[at]grayslakecurves[dot]com

septembermom said...

Hey, that's pretty cool. Glad to see that they took your concerns seriously.

I have an award for you on my blog :)